Contact
One address, read by a person. Support, billing, refunds, privacy requests and the “is this thing going to work with my printer” question all go to the same place.
We answer within two working days, usually sooner. Shows happen at night and weekends, so a reply may too.
Something is wrong during a show
Send a diagnostics bundle from the app. It shows you exactly what it contains before anything goes anywhere, and it carries the log files and printer state that turn a guess into an answer. It never includes your sales, buyers or prices; see the privacy policy for what is in one.
Then email us so we know to look, and mention roughly when the show was. If you cannot get the app open at all, just write — the bundle is a shortcut, not a requirement.
Licence, seats and billing
Most of it you can do yourself on your licence page: find your key, see which two machines are on it, release one, and manage or cancel the subscription. Email us if it will not do what you need, or if you are locked out of the address the licence is under.
Refunds are covered by the refund policy. Ask by email and we will handle it.
Privacy and your data
Corrections, a copy of what we hold, or a deletion request: write to the same address and say which. What we hold is short enough to describe in a paragraph, and the privacy policy does. Your shows and buyers are not part of it — they never leave your computer.
Before you write
Telling us your operating system, the app version from the About screen, and your printer model saves a round trip on almost every support question. If a label printed wrong, photograph it.